Terms and conditions

This website, www.phchelps.com, is owned by the Psychological Help Centre. You may only use this website if you accept these Terms and Conditions and the accompanying privacy policy.

We reserve the right to amend the Terms and Conditions and the privacy policy at any time at our sole discretion. Amendments become effective upon posting. It is your responsibility to review the Terms and Conditions and privacy policy in force at the time you use the website.

PHC is an appointment-only practice. Walk-ins are not accommodated at either clinic.

Booking through this site is an enquiry, not a confirmed appointment. When you send us your details, you are asking us for an appointment. We will come back to you by telephone or WhatsApp with a psychologist, a time and a fee. An appointment exists once you have agreed to all three and payment has been received — and not before.

A booking payment of half the session fee holds your slot. It is due at least 24 hours before the appointment and is paid in cash or by bank transfer. Until it has been received the time is not held; nothing will have been charged at that stage, so there is nothing to refund. The rest of the fee is paid after the session, in cash or by bank transfer.

Fees vary by psychologist and by service. You are told the fee applicable to your appointment before you are asked to pay anything.

Information you give us. You are responsible for the accuracy of the details you provide when enquiring — including the name and age of the person who will attend. We rely on them to match you to an appropriate psychologist.

Appointments for children and for others. Where you arrange an appointment for a child or for another adult, you confirm that you are entitled to do so as their parent, legal guardian or otherwise.

Third-party booking. Our booking and payment are handled through an external scheduling platform. Your use of that platform is also governed by its own terms and privacy policy. How this affects your information is set out in our privacy policy.

Material on this site is provided for lawful purposes only and may not be used for any unlawful purpose.

We respect the intellectual property rights of others and require that people who use this website do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please send the following to the address below:

1. A description of the copyrighted work that you claim has been infringed;
2. A description of the alleged infringing activity, and where the allegedly infringing material is located;
3. A statement by you that you have a good faith belief that the disputed use is not authorised by you, the copyright owner, its agent, or the law;
4. An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest; and
5. A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.

Address: [email protected]

Psychological Help Centre Plot 59A, Street 1 Rd, Shaheed-e-Millat Rohail Khand Society, Karachi 74800 Pakistan 0333 3736938 · [email protected]